ELK Promotions, Inc. offers a 30-day return policy for most new and unused Closet Trolley products. Exceptions are outlined in red below.
All returns must be authorized by ELK Promotions prior to returning and be assigned an RA#...provided at the time of authorization. All products being returned because it is no longer wanted/needed MUST include all shipping components including protective packaging (protective bag, corner padding, etc.) and packaged appropriately. Any products not returned in its original packaging, or in correct form, may be charged up to a 20% restocking fee. The restocking fee is at the discretion of Closet Trolley Quality Control Department. If items are received in good / re-sellable condition, amount refunded will equal product costs minus any applicable restocking fee minus original outbound shipping costs. Return shipping costs are at the expense of the customer. ALL RETURNED MERCHANDISE MUST BE UNUSED. USED MERCHANDISE IS NON-REFUNDABLE. RETURN CALCULATION EXAMPLE:
Product Cost: $100.00
Outbound Shipping: $10.00
Order Total: $110.00
Amount Refunded: $110 - $10.00 (outbound shipping) - $10.00 (restocking fee if applicable) = $90.00 Refund
Please return all items in their original packaging to the specified address obtained at the same time as your RA#. RA#'s should be clearly marked on the outside of the box or shipping label.
ELK Promotions is not responsible for returned items lost in transit. All items must be returned in good, unused condition.
Any item returned damaged, in used condition, or without an RA# may be issued a partial refund or returned to the customer at the customer's expense. *FACTORY 2NDS
Note, all FACTORY 2nds sales have a 7-day return policy. Customer is responsible for return shipping. Factory 2nd bags still have a full 12-month warranty against manufacturer defects on all moving parts. Warranty claims will be handled as normal. Please see our TERMS & CONDITIONS for more information regarding warranty information. CUSTOMIZED, USED AND PERSONALIZED ITEMS
Items that have been altered, used or customized in any way are non-returnable. Any items returned that are personalized, used or have been altered will be sent back at customer's expense.
Please note, FULL refunds will be provided for defective merchandise. Please see our TERMS & CONDITIONS
for all warranty and claims information.